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Privacy Policy

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Privacy Policy

Last updated: 13 October 2026

Minicabwala Ltd ("we", "us", "our") respects your privacy. This policy explains what personal data we collect, why, and your rights under UK data protection law (UK GDPR and the Data Protection Act 2018).

1. Who we are

Data controller: Minicabwala Ltd, 450 Bath Road, Longford, Heathrow, UB7 0EB.
Email: info@minicabwala.com · Phone: 020 4536 0800.

2. Data we collect

  • Bookings: name, phone number, email address, pickup and drop-off addresses, date/time, flight number (for airport pickups), passenger and luggage details, vehicle preferences.
  • Enquiries: whatever you send us via our contact form, email or phone.
  • Website analytics: anonymised usage data via Google Analytics (see our Cookie Policy).
  • We do not store full card details on our servers; online payments are processed securely by our payment provider.

3. Why we use it (lawful bases)

  • Contract: to take, confirm and fulfil your booking and contact you about it.
  • Legal obligation: licensing records required by Transport for London (TfL) and other regulators.
  • Legitimate interests: running our business, preventing fraud, improving our service, and responding to enquiries.
  • Consent: analytics cookies and any marketing — only with your permission, which you can withdraw at any time.

4. Who we share it with

  • Your allocated driver — only the details needed for your journey (name, phone, pickup/drop-off).
  • Regulators such as TfL where we are legally required to.
  • Service providers who process data on our behalf (e.g. website hosting, analytics) under strict contracts.
  • We never sell your personal data.

5. How long we keep it

Booking records are kept for 6 years to meet licensing and tax obligations. Enquiry emails are kept for up to 2 years. Analytics data is retained per our cookie settings. When data is no longer needed, it is securely deleted.

6. Your rights

You have the right to access, correct, erase, restrict or port your data, to object to processing, and to withdraw consent. To exercise any right, email info@minicabwala.com — we will respond within one month.

7. Complaints

If you are unhappy with how we handle your data, contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

8. Changes to this policy

We may update this policy from time to time. The current version will always be published on this page with its last-updated date.