Terms & Conditions

Last updated: 13 October 2026

These terms apply to every booking made with Minicabwala Ltd ("we", "us", "our"), a TfL-licensed private hire operator based at 450 Bath Road, Longford, Heathrow, UB7 0EB. By booking with us — online, by phone or by email — you agree to these terms.

1. Bookings & quotations

• A booking is confirmed once we have accepted it and sent you a confirmation with the fare.
• Quoted fares are fixed at the time of booking for the stated route, date, time, vehicle class and passenger/luggage numbers.
• If you change the route, add stops, or request a larger vehicle, the fare may be re-quoted before the journey.
• We may refuse or cancel a booking if the details provided are materially incorrect.

2. Fares & payment

• Fares include VAT where applicable. No hidden charges — the confirmed fare is the fare you pay.
• Payment is taken as agreed at booking (card online, or cash/card to the driver where offered).
• Tolls, congestion charges, ULEZ and airport parking/meet & greet fees are included in airport transfer quotes unless stated otherwise.

3. Waiting time & flight delays

• For airport pickups we track your flight and adjust the pickup time for delays at no extra charge, within reason.
• Free waiting time: 30 minutes after landing for airport pickups, 10 minutes for all other pickups. Additional waiting is charged at our standard rate.
• If you cannot be contacted and do not appear within 60 minutes of landing, the booking may be treated as a no-show (see cancellations).

4. Cancellations & no-shows

• Cancel free of charge up to 6 hours before the pickup time.
• Cancellations within 6 hours, or no-shows, may be charged the full fare.
• To cancel, call 020 4536 0800 or 07526 032946 — lines are open 24/7.

5. Luggage, child seats & passengers

• Please declare all luggage and the number of passengers when booking so we send a suitable vehicle.
• Child seats are available on request — tell us the children's ages at booking. UK law requires appropriate restraints for under-12s (or under 135cm).
• We may refuse to carry excess luggage or passengers beyond the vehicle's licensed capacity; the full fare remains payable.

6. Passenger conduct

• Smoking (including e-cigarettes) is not permitted in our vehicles.
• The driver may end the journey if a passenger's behaviour threatens safety; the full fare remains payable.
• You are responsible for damage to the vehicle caused by you or your party; reasonable cleaning/repair costs may be charged.

7. Our liability

• We carry appropriate private hire insurance and our drivers are TfL-licensed and DBS-checked.
• We are not liable for delays caused by traffic, weather, road closures or other events beyond our reasonable control.
• We are not liable for missed flights or consequential losses; please allow generous time for airport journeys.
• Nothing in these terms limits liability for death or personal injury caused by our negligence.

8. Lost property

If you leave something in one of our vehicles, contact us as soon as possible on 020 4536 0800. We will do our best to reunite you with it, but we cannot guarantee recovery or accept liability for lost items.

9. Complaints

If something goes wrong, tell us straight away so we can put it right: email info@minicabwala.com or call 020 4536 0800. We aim to acknowledge complaints within 2 working days and resolve them within 14 days.

10. Governing law

These terms are governed by the laws of England and Wales, and disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.